In The News

  •   ERN-NY Regional Annual Meeting | February 15th, 2018

    Tuesday, January 9, 2018

    Join us for the upcoming ERN-NY Regional Annual Meeting coming up on Thursday, February 15th, 2018.

    This annual meeting will review the impact that ERN-NY is having across the wider Capital Region and beyond. With 40 business members across five networks representing a collective workforce of over 10,000, this will be an opportunity to see how this innovative model is improving business while impacting employees, families, and communities.

  •   What is the Employer Resource Network?

    Friday, July 14, 2017

    The Employer Resource Network (ERN) is an innovative, employer-based model that pulls together a consortium of small to mid-sized businesses to provide job retention services, work supports, and training opportunities for under-resourced and high-stressed employees, many of whom may need to access community resources.

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  •   This human resource network now reaches 8,500 workers at 32 companies

    Friday, February 10, 2017

    Albany Business Review

    More employers in the Albany, New York, region are joining a program that helps reduce turnover and improve productivity by teaming workers with a "success coach" who can help resolve life's day-to-day problems.

  •   City Mission Workplace Counseling Service Grows

    Thursday, February 9, 2017

    Daily Gazette

    What began as an effort to help shelter residents transition to independent living has become a fast-growing workplace resource for Capital Region employers and employees.

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  •   2016 ERN-NY Annual Report

    Wednesday, February 8, 2017

    As you will see in the following pages, 2016 proved to be another year of explosive growth, deeper
    impact, and wider engagement. Whether it was at specific ERN companies or collectively across the
    region, we can all be proud of the efforts made toward improving retention rates and productivity
    among our workforces, while empowering our employees to face barriers in life with confidence
    and success.
    It is an honor to work alongside such innovative, caring, and forward-thinking leaders and business across the region.

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  •   Employee Testimony

    Sunday, January 1, 2017

    “Thanks! Having a Success Coach stand up for me got things moving in the right way!”
    HR manager referred an employee to Success Coach who was facing a housing crisis. Coach views pictures of peeling paint/other areas where there was mold damage plus little bugs flying around the apt.
    Employee asks for someone to be "her voice in this matter". Success Coach contacts the apartment manager. Manager assures employee that issues would be addressed the next morning.
    Employee Testimony

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  •   Improving Job Retention through Private-Public Partnerships

    Thursday, December 1, 2016

    American Public Human Services Association | Policy & Practice

    The reality of ongoing turnover and recruiting costs to businesses and organizations affects the bottom line on a daily basis. It is something that human resource departments and organizations as a whole must
    address if they are to remain relevant in an increasingly competitive marketplace. Ruth Weirich sites in her book, Workplace Stability, that research in 2004 predicted “the value of hourly and lower-wage employees to many organizations is only expected to increase in the future… In order to stay competitive in an increasingly global economy, employers will need to hire, train, and retain entry-level personnel.”
    The results of this environment not only affect the bottom line due to the costs of turnover, but also the degradation of morale and corporate culture, which is negatively affecting the workplace. Companies that are able to retain the best employees in this market set themselves apart as “the best places to work,” improving productivity among employees, and significantly improving their bottom line. In addition, human resource departments that are able to retain employees are then able to direct their attention to training, development, and continuous improvement efforts among the companies’ most important asset: people.

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  •   ERN-NY update!

    Friday, June 17, 2016

    We have recently rolled up a cumulative update of our work through ERN-NY under the leadership of the City Mission of Schenectady. From 5 initial businesses in 2014 when we launched to 25 current businesses (and growing) to date, the ERN model continues to gain momentum here in the greater Capital Region.

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  •   2015 ERN Annual Report

    Wednesday, January 13, 2016

    Schenectady Works

    "At the end of the day it’s just good business because happy employees equal happy clients”

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  •   Siena College, Albany Med join growing human resource network

    Wednesday, December 30, 2015

    Albany Business Review |

    A program that helps reduce turnover and improve productivity among workers is drawing more employers in the Albany, New York, region and expanding north.

  •   Employer Resource Network | the numbers & stories prove it's worth!

    Wednesday, July 8, 2015

    The growth has continued! Thanks to a growing partnership of business members and strategic partners who work hard to innovate and solve real problems, our success is not only evident in the numbers, but also in the collaborative relationships we are building...

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  •   Introducing our newest ERN - Capital Region ERN

    Wednesday, July 1, 2015

    We are excited to announce that our new Employer Resource Network is set to launch on July 1st! The Capital Region ERN already has five businesses signed on and we hope to add another 2-4 businesses over the next several weeks. It's never too late to join!

    Contact Nathan Mandsager to learn how your business can be a part: 518.723.0799 |

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  •   Turnover stops with her

    Friday, January 23, 2015

    Michael DeMasi, Albany Business Review

    Narain is lead customer service representative at Best Cleaners in Schenectady. Her off-the-job stress is the kind of problem that can distract workers and cut into the bottom line.

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