In The News

  •   Program helps employees in times of need

    Sunday, April 15, 2018

    The Leader-Herald

    You’re an employee with a very young child and are worried about paying for food. This weighs on your mind and heart as you try to do your job. Or you’re an employer who has a good worker, but that employee suddenly becomes a no call-no show, and you don’t know why...

    Some businesses in Fulton and Montgomery counties have opted into a service called the Employer Resource Network that assists employees confidentially to resolve problems while improving worker retention, saving the employer both time and money.

  •   This service helps employers retain workers from entry to executive level

    Wednesday, April 4, 2018

    When was the last time you took a close look at your employee benefits package, or took full advantage of it?
    Most employers invest heavily in employee benefits, but lots of employees fail to realize or utilize the full scope of what they're offered. That's why a growing number of employers are making an additional investment that increases the utilization of those benefits and helps with employee retention.
    They're bringing a "success coach" into their workplace.

  •   Watch Video
  •   State approves Watertown’s final antipoverty program

    Thursday, March 29, 2018

    Watertown Daily News

    After a year of planning, the city soon will launch efforts to combat poverty under the much-publicized $1 million state grant.

    Organizers of the city’s $1 million Empire State Poverty Reduction Initiative grant received word last week that the state approved the fourth and final component of the program.

    The city’s ESPRI organizers can now move ahead with a $175,000 program to help connect employees who struggle with poverty with success coaches, said Peter W. Schmitt, who’s overseeing the antipoverty efforts.

  •   The impact of a Success Coach...

    Friday, February 16, 2018

    The Employer Resource Network offers a unique, innovative service via an on-site Success Coach. Through these employee testimonials, the powerful impact of the work of a Success Coach is evident.

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  •   ERN-NY Regional Annual Report

    Thursday, February 15, 2018

    Since beginning in 2014, ERN-NY has grown to 38 businesses representing over 10,000 employees who have access to Success Coaches. Solid retention rates and return on investment percentages have played a role in stabilizing workforces, while over 300 job saves have been recorded at the close of 2017. To date, 95% of
    businesses have retained their ERN membership, while half have increased their share of a Success Coach. This impact is a direct result of providing a cost-effective employee benefit that generates tangible and meaningful results. ERN's innovative model for providing Success Coach services, partnering with outstanding businesses, organizations, agencies—all while documenting efforts and results—constitutes a private–public sector partnership that is positively influencing the local workforce.

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  •   Partner of the Year

    Thursday, February 15, 2018

    At this year's ERN-NY Regional Annual Meeting we unveiled our first awards for impactful strategic partners and members.

    Our first ERN-NY Partner of the Year for 2017 is MVP Health Care. We are grateful for the ongoing support in the capacity-building efforts of ERN-NY. In addition to the various ways that MVP supports the efforts of City Mission in other departments, this particular investment in the ERN-NY has allowed us to grow our impact on the workforce across industries and the wider region.

  •   Member of the Year

    Thursday, February 15, 2018


    At this year's ERN-NY Regional Annual Meeting we unveiled our first awards for impactful strategic partners and members.

    Our first ERN-NY Member of the Year for 2017 is Schenectady ARC. As a founding member of the first ERN in New York, Schenectady ARC has played a critical role in building this innovative model, helping to build the impact in their own business while simultaneously helping to expand across the region.

  •   ERN-NY Regional Annual Meeting | February 15th, 2018

    Tuesday, January 9, 2018

    Join us for the upcoming ERN-NY Regional Annual Meeting coming up on Thursday, February 15th, 2018.

    This annual meeting will review the impact that ERN-NY is having across the wider Capital Region and beyond. With 40 business members across five networks representing a collective workforce of over 10,000, this will be an opportunity to see how this innovative model is improving business while impacting employees, families, and communities.

  •   What is the Employer Resource Network?

    Friday, July 14, 2017

    The Employer Resource Network (ERN) is an innovative, employer-based model that pulls together a consortium of small to mid-sized businesses to provide job retention services, work supports, and training opportunities for under-resourced and high-stressed employees, many of whom may need to access community resources.

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  •   This human resource network now reaches 8,500 workers at 32 companies

    Friday, February 10, 2017

    Albany Business Review

    More employers in the Albany, New York, region are joining a program that helps reduce turnover and improve productivity by teaming workers with a "success coach" who can help resolve life's day-to-day problems.

  •   City Mission Workplace Counseling Service Grows

    Thursday, February 9, 2017

    Daily Gazette

    What began as an effort to help shelter residents transition to independent living has become a fast-growing workplace resource for Capital Region employers and employees.

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  •   2016 ERN-NY Annual Report

    Wednesday, February 8, 2017

    As you will see in the following pages, 2016 proved to be another year of explosive growth, deeper
    impact, and wider engagement. Whether it was at specific ERN companies or collectively across the
    region, we can all be proud of the efforts made toward improving retention rates and productivity
    among our workforces, while empowering our employees to face barriers in life with confidence
    and success.
    It is an honor to work alongside such innovative, caring, and forward-thinking leaders and business across the region.

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  •   Employee Testimony

    Sunday, January 1, 2017

    “Thanks! Having a Success Coach stand up for me got things moving in the right way!”
    HR manager referred an employee to Success Coach who was facing a housing crisis. Coach views pictures of peeling paint/other areas where there was mold damage plus little bugs flying around the apt.
    Employee asks for someone to be "her voice in this matter". Success Coach contacts the apartment manager. Manager assures employee that issues would be addressed the next morning.
    Employee Testimony

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  •   Improving Job Retention through Private-Public Partnerships

    Thursday, December 1, 2016

    American Public Human Services Association | Policy & Practice

    The reality of ongoing turnover and recruiting costs to businesses and organizations affects the bottom line on a daily basis. It is something that human resource departments and organizations as a whole must
    address if they are to remain relevant in an increasingly competitive marketplace. Ruth Weirich sites in her book, Workplace Stability, that research in 2004 predicted “the value of hourly and lower-wage employees to many organizations is only expected to increase in the future… In order to stay competitive in an increasingly global economy, employers will need to hire, train, and retain entry-level personnel.”
    The results of this environment not only affect the bottom line due to the costs of turnover, but also the degradation of morale and corporate culture, which is negatively affecting the workplace. Companies that are able to retain the best employees in this market set themselves apart as “the best places to work,” improving productivity among employees, and significantly improving their bottom line. In addition, human resource departments that are able to retain employees are then able to direct their attention to training, development, and continuous improvement efforts among the companies’ most important asset: people.

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  •   ERN-NY update!

    Friday, June 17, 2016

    We have recently rolled up a cumulative update of our work through ERN-NY under the leadership of the City Mission of Schenectady. From 5 initial businesses in 2014 when we launched to 25 current businesses (and growing) to date, the ERN model continues to gain momentum here in the greater Capital Region.

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  •   2015 ERN Annual Report

    Wednesday, January 13, 2016

    Schenectady Works

    "At the end of the day it’s just good business because happy employees equal happy clients”

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  •   Siena College, Albany Med join growing human resource network

    Wednesday, December 30, 2015

    Albany Business Review |

    A program that helps reduce turnover and improve productivity among workers is drawing more employers in the Albany, New York, region and expanding north.

  •   Employer Resource Network | the numbers & stories prove it's worth!

    Wednesday, July 8, 2015

    The growth has continued! Thanks to a growing partnership of business members and strategic partners who work hard to innovate and solve real problems, our success is not only evident in the numbers, but also in the collaborative relationships we are building...

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  •   Introducing our newest ERN - Capital Region ERN

    Wednesday, July 1, 2015

    We are excited to announce that our new Employer Resource Network is set to launch on July 1st! The Capital Region ERN already has five businesses signed on and we hope to add another 2-4 businesses over the next several weeks. It's never too late to join!

    Contact Nathan Mandsager to learn how your business can be a part: 518.723.0799 |

      Download Article
  •   Turnover stops with her

    Friday, January 23, 2015

    Michael DeMasi, Albany Business Review

    Narain is lead customer service representative at Best Cleaners in Schenectady. Her off-the-job stress is the kind of problem that can distract workers and cut into the bottom line.

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