Capital Region ERN

Founded: 2015
Capital Region ERN

91% retention rate


642% return on investment


18% utilization rate


549 distinct engaged employees (2016)



Success Coaches become a Manager's "best friend"

Working alongside HR, managers, supervisors, and organizational leaders...
By scheduling time on a weekly basis to be on site and to meet face-to-face with your employees helping them confidentially navigate through life’s challenges.
Immersing ourselves in your workplace culture and becoming a part of the team, working to successfully achieve retention goals by helping your employees become loyal, productive members of the team.

On-site, confidential resource for employees.

Success Coaches serve as a direct conduit to community resources & services that provide fast relief for many issues that employees face, including reliable transportation, workplace conflict, childcare, housing challenges, family challenges, etc.

Success Coaches are a confidential service available to assist employees through difficult work, home, or life issues. We connect employees with resources, advocate for and coach them through real life situations like receiving a disconnect notice from National Grid or some financial stress due to debt, student loans or just making ends meet.

The onsite Success Coach is a confidential resource that employees can access on a predictable, ongoing basis.

If it weighs heavy on your mind, heavy on your heart or gives you a pit in your stomach...visit your success coach!

Increasing utilization of other employee benefits!

As Success Coaches build trust with employees through their confidential, regular presence in the workplace, many businesses are seeing increased utilization of other benefits such as support via EAP, proper use of time off, and training opportunities.
Coaches are able to clarify benefits so they are more easily understood by employees resulting in more consistent utilization & engagement.

  Success Coaches


Tahnya Brown


Tahnya has a true passion for helping others to feel empowered and create stability in their lives.


Ginger Hannah


Ginger became a Success Coach because of her deep desire to empower people to create successful, happy work and personal lives.


John McCarthy


John enjoys working at a variety of different area businesses, helping their employees remain successful at work in spite of the challenges in their daily lives.


Susan Vellano


Susan is uniquely positioned with expertise on both sides of the retention equation.

  Lead Organization(s)

Schenectady Works | City Mission of Schenectady

Schenectady Works | City Mission of Schenectady

Nathan Mandsager

  Email     518-723-0799

  2016 ERN-NY Annual Report   Q3-Q4 '15 Report CRERN

  Employer Members-Investors

  • Albany Medical Center
  • Belvedere Services
  • Camelot Print & Copy Centers
  • Capital EAP
  • Clear View Bag, Inc.
  • Daughters of Sarah Senior Community
  • Interim HealthCare
  • Rehabilitation Support Services
  • Siena College
  • Society of the Sisters of St. Joseph
  • The Arc of Rensellaer County